To send a product to us for Service or Repair, you must first obtain a Return Material Authorization Number (RMA#) using the steps below.
Shipments will not be accepted without an RMA#.
All shipments to us are to be prepaid, unless specifically authorized in writing by us. International shipments shall be sent with Duties and Taxes to you, unless specifically authorized in writing by us
STEP 1 – CONTACT US:
Contact us using one of the following methods:
Via the Service and Repairs Request Form on this page (this is the preferred method)
Via Phone: +1 800-274-8888 (toll-free, USA and Canada only) or +1 516-333-4840 (toll). Please ask for either Service or Repair.
Provide us will detailed information including but not limited to:
- Detailed Reason for Repair / Service
- Are you the Point of Contact?
- Product Description and Part # *
- Product Serial # *
- Clearly Define Problem / Issue *
*If these fields are not completed, you will not be able to SUBMIT your request. Specify issue for each Product & Serial #.
An error will appear until these are completed.
STEP 2 – RMA# PROCESSED
Your request will be processed and an RMA# will be issued to you via E-mail along with instructions for returning the item(s) for Service or Repair.