INSTRUCTIONS

To send a product to us for Service, Repair or Recalibration, you must first obtain a Return Material Authorization Number (RMA#) using the steps below.

Shipments will not be accepted without an RMA#.

All shipments to us are to be prepaid, unless specifically authorized in writing by us. International shipments shall be sent with Duties and Taxes to you, unless specifically authorized in writing by us.

STEP 1 – CONTACT US:
Contact us using one of the following methods:

Via the Service, Repair and Recalibration Request Form on this page (this is the preferred method)

Via Phone: +1 800-274-8888 (toll-free, USA and Canada only) or +1 516-333-4840 (toll). Please ask for either Repairs or Recalibration.

Provide us will detailed information including but not limited to:

  • Detailed Reason for Repair / Service / Recalibration
  • Are you the Point of Contact?
  • Product Description and Part #
  • Product Serial #

STEP 2 – RMA# PROCESSED
Your request will be processed and an RMA# will be issued to you via E-mail along with instructions for returning the item(s) for Service / Repair / Recalibration.

FOR ALL REPAIRS:

  • Include with your shipment your Billing Address details, Delivery Address details and the RMA# we have provided to you.
  • State clearly on your shipping documents that it is a ‘RETURN FOR REPAIR’, and detailed reason for the return. Any additional expenses in terms of customs duties and tariffs are to be paid by the Customer.
  • On the shipping box, mark clearly RETURN FOR REPAIR OR SERVICE and the RMA#.

FOR ALL RECALIBRATIONS:

  • Before shipping Meter for Recalibrations or Service, customers shall decontaminate all components (sensors, readout unit and all associated housings) as per Preventive Maintenance section of the Operator’s Manual for your meter.
  • All Components shall be bagged to prevent further fluorescent recontamination within the carrying case. This process will shorten the recalibration lead time.
  • If decontamination is not performed, Spectronics may reject meter or additional changes will be applied for decontamination service.
  • All sensors and digital readout units must be returned together for the same calibration date to appear on all certificates and calibration stickers.
  • Please indicate on your RMA document whether an annual or semi-annual calibration interval is required; if not specified Spectronics default will be annual.
  • Include with your shipment your Billing Address details, Delivery Address details and the RMA# we have provided to you.
  • State clearly on your shipping documents that it is a ‘RECALIBRATION. Any additional expenses in terms of customs duties and tariffs are to be paid by the Customer.
  • On the shipping box, mark clearly RECALIBRATION and the RMA#.

SHIPPING FROM OUTSIDE THE UNITED STATES

  • All papers and boxes are to be clearly marked RETURNED AMERICAN GOODS.
  • No returns will be made without the detailed instructions and necessary documents described in these Instructions.
  • When it comes time for us to return and re-export to you, please spell out what documentation you need if more than an invoice.

OUR POLICY REGARDING REPAIRS / SERVICE

  • Spectronics will evaluate the Repair / Service within (7) seven to (10) ten business days from arrival
  • If the product can be Repaired or Serviced, Spectronics will email a Quote for services; if not, an email will be sent with a description of the issues, giving the customer an opportunity to respond.
  • We request that our Customer contact us via email within a maximum of (15) fifteen business days to either approve or not approve the repair/service costs
  • Once approved, Spectronics will complete the recalibration in a timely manner

OUR POLICY REGARDING RECALIBRATION 

  •  Spectronics will evaluate the RECALIBRATION in a timely manner.
  • If the product can be RECALIBRATED, Spectronics will email a Quote for services; if not, an email will be sent with a description of the issues, giving the customer an opportunity to respond.
  • We request that our Customer contact us via email within a maximum of (15) fifteen business days to either approve or not approve the repair/service costs
  • Once approved, Spectronics will complete the RECALIBRATION in a timely manner

Note: If a Proforma Invoice is issued, once payment is received, Spectronics will complete repairs. If our customer has payment terms, they will be invoiced accordingly.

Important Note:
If we have not heard anything from the customer within (6) six months, the goods will be destroyed and disposed of as we see fit.