Responsible for processing returns for merchandise received by mail, telephone, fax or e-mail or personally from customers

• Generate International requests (all territories) from emails or faxes for RMAs into Visual and put into Salesforce immediately afterwards

• You will be assigned RMA requests from the website and will be expected to assist in pushing them through either Repair or Metrology once they arrive at Spectronics

• Assist with providing customers status on their orders through processing and sending quotes for repairs

• Obtaining a quick turn around on customer approvals/feedback to alleviate any gaps in the repair or recalibration process

• Follow up on HOLD RMAs every 15 days and update status in Visual and Salesforce

• Handle RMA Department calls including but not limited to verifying:

·    Customer and return information

·    Credit card information

·    Billing and shipping information

• Close RMA cases in Salesforce

• Assist other members of the RMA Team, as needed

• Customer/Client Focus

• Flexibility

• Teamwork Capacity

• Communication Proficiency

• Technical Capacity

Skills and Experience

  • High school diploma or GED diploma, or one to three months’ related experience and/or training, or equivalent combination of education and experience.
  • Associates Degree Preferred
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